Working with us
We do our best work in partnership with clients and can be flexible in our approach and the tools we use. Each account and project runs slightly differently but, together, we will create a process that supports your digital success.
What you can expect
Meet our Head of Client Services, Melissa
We like to work collaboratively with clients and want to be an extension of your team, so we're always happy to be flexible in the way we work with you. We believe by clarifying roles and responsibilities for Fresh Egg and our clients, we can meet your expectations and ensure that everything runs effectively.
Melissa Waters, Head of Client Services
Tools we use
We use a variety of project management and communications tools to suit your needs, such as:
Ways of working
We will work with you to agree the level of communication and the channels we use but you can expect:
Onboarding
In month one to three, we’re likely to need more input from you while we get to know your business and define our strategy and approach.
Ongoing communications
You will have ongoing contact from Fresh Egg via phone, email and Trello. We also regularly use MS Project, TeamGantt, Jira, Google Docs and more, and are happy to work with your existing tools (as agreed).
Regular calls and meetings
We will schedule review and planning sessions with you including kick-off calls, workshops, delivery and debrief meetings as required. On our side, we will also hold daily 'stand ups', weekly huddles and project closure reviews to refine activity and ensure cross-discipline alignment.
Regular status and impact reports
We will keep you updated on ongoing work and results. This is bespoke to each client but may take the form of written status reports, PowerPoint presentations or data dashboards.
Agreed deadlines, milestones and budgets
Your account director or project manager will work on your behalf to make sure we meet agreed feedback and delivery dates and maintain effective budget control. They will highlight any dependencies and requirements and will secure time with the relevant technical specialists as well as monitoring ongoing scheduling with the support of our dedicated resourcing team.
What our clients say about working with us
"Having worked with Fresh Egg for over five years, it’s been a brilliant relationship. Not only do they always display professionalism, competence, expertise, it’s a lot of fun as well. They’re always there to pick up the phone, they’re always there to handle a problem, nothing is ever too much and it’s been a really, really positive experience.”
Adam Taylor, web manager at John Lewis Finance
“One of the great things about working with Fresh Egg is that they don’t just specialise in one thing so you have access to a huge amount of knowledge... it’s basically extending our digital team.”
Kate Phelps, digital marketing manager at Rainbow Trust
“It’s rare to come across a business that understands your way of working and adapts their way of working to fit in with how you do things in your culture. I feel like Fresh Egg are part of our team. They’re not an external agency to me at all.”
Chris Hammond, digital director at Helly Hansen
Get to know us
We're keen to be immersive and collaborative and are here to support, upskill and empower your team.
Our latest work
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Our recommended user-research-based optimisation of the healthcare charity’s website increased online donations by 61%.
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Our audience research for a UK charity helped them drive measurable engagement across digital marketing channels.
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We placed a specialist digital team with the luxury holiday provider to complete a challenging website rebuild on time.
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Our Google Analytics consultancy helped the children’s charity extract maximum value from their Google Ad Grant.
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We helped NHS England London launch a website to deliver microtargeted mental health services at scale across the capital.
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We upheld search visibility for the financial services provider when integrating six websites into one.
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We personalised and optimised the student application process on the UK university's website and increased new applications by 55%.
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Our powerful combination of SEO and CRO increased search visibility and conversion for the recruitment agency’s suite of websites.
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Our tactically adept CRO programme for the healthcare provider helped them hit business targets and increase sales.
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Our SEO expertise maintained website traffic for the fashion retailer during a complex migration to a new platform.
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We tested and evaluated a metered content system for the e-learning provider to help them turn website visitors into subscribers.
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We designed and built a brand new website for a top UK tennis player which she can update while on tour.
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We designed, developed and delivered a new SEO-friendly website on the Kentico platform for the e-learning provider.
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Our three-year digital marketing strategy gave the UK charity a raft of insights to better engage with donors.
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The innovative ideas from our split tests generated a 32% revenue uplift for the ecommerce website.
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Our content and search intent analysis identified multiple opportunities for the largest UK university to improve its web content.
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We integrated three ecommerce websites and migrated them to a new Shopify platform to increase revenue by 234%.
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We created a promotional microsite for the education services provider which was conversion-driven for three separate products.
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We rebuilt the asset-based lender's website on a headless Content Management System (CMS) and improved site speed by 70%
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We developed a crucial digital transformation strategy for the UK charity and helped embed it across the organisation.
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Our improved content design for the UK charity’s membership page was based on user research and increased sign-ups by 21%.
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Our critical user research for the UK charity saved time and money on the scoping of a new website.
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We personalised the retailer's website with smart product reviews and pop-up reminders to increase revenue-per-visitor by 24%.
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We generated valuable insights from audience research which helped the insurance provider deepen the engagement of its members.
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Our pivotal user testing for the local government’s new website increased the take-up of its online services.
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We increased revenue by 221% and sales by 107% during Wineware's crucial Christmas trading period.
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We helped the RSPCA recruit people into key digital roles as part of their digital transformation aspirations.
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We helped a leading global pharmaceutical company in their digital transformation by designing a digital capabilities strategy
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We captured user needs and created actionable personas and User Experience recommendations with immediate actions for the National Literacy Trust.
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