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What made the experiment stand out?

  • A rigorous, insight-backed hypothesis targeting a high-drop-off point in the quote flow

  • A responsive, compliant design implemented across both mobile and desktop

  • The use of real-time, persistent feedback to improve decision confidence for users

And the results?

While we cannot disclose commercial ROI, we can share that the experiment delivered a significant uplift in quote-to-sale conversion, with mobile users seeing an even greater improvement! The variant has now been fully rolled out, a clear sign of confidence in the test's long-term impact.

This shortlisting is a testament to the strategic alignment, deep collaboration, and experimentation culture shared between Fresh Egg and John Lewis Money. We're incredibly proud of the team effort behind this initial recognition and thrilled to see work in a traditionally cautious sector being put forward by industry peers.

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Author: Lee Colbran Published: 20 May 2025