Digital marketing driven by customer experience

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Our work

If the proof is in the pudding, then surely there's nothing better than hearing what some of our clients have to say about working with us.

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Donation funnel increase for UK charity

We completed an in-depth discovery process, incorporating quantitative conversion and content analysis, search intent, and user testing to identify areas of improvement for Diabetes UK.
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Understanding audience journeys

We partnered with the Health Foundation to help them understand their audiences better
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CRO and A/B testing wins for eCommerce website

Read how we delivered an impressive ROI of 216% and a 32% revenue uplift for our client Marshalls with their Marshalls Seeds website through conversion optimisation work.
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New web build and complex SEO migration

Design, build and implementation of a complex multi-site SEO migration.
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Digital marketing strategy creation

Read how we created a three-year digital marketing strategy and roadmap aligned to the charity’s goals around acquisition, engagement, donations and brand awareness.
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Google Ad Grants funding optimisation

Learn how we helped Rainbow Trust with getting the most from their Google Grants funding and general assistance with digital marketing.
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Improved conversion through user journey optimisation

Personalising and optimising the student application process for The Open University
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Website build and digital strategy

Building a website and digital strategy from the ground up for leading London estate agents Kinleigh, Folkard & Hayward
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Transformational CRO paywall test

Implementing a transformational paywall CRO test for Mind Tools and their audience of 28,000,000 subscribers.
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Web build and contractor team placement

Recruiting high-flying contract developers to launch a series of new websites
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Fresh Thinking Live! Digital Marketing Webinars
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Join our live webinars where we help marketers keep up to date in changing times.

Our topical digital marketing Fresh Thinking webinars bring experts together to answer questions on the key challenges facing marketers. 

Register for our next webinar on 25/11

Do you trust your Google Analytics data?

do you trust your Google Analytics data?

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Discussing the COVID recession - Digital in a difficult market

Digital in a difficult market

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How to avoid a website migration disaster!

How to avoid a website migration disaster

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Our services include

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Free digital marketing resources

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Our blog

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Customer experience discovery

Our award-winning approach to customer experience (CX) discovery is all about uncovering how the experiences of your customers affect your performance across all of your channels. 

Our CX discovery process captures your expectations and then challenges them against the real-life experiences of your customers. It uncovers the stages of your customers’ journeys where they are faced with moments of despair or delight and identifies the solutions to help you transform their experience.

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Some of our client partners

COVID-19: Fresh Egg are working as normal throughout the ongoing situation affecting the country
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Our digital marketing services