Our work

If the proof is in the pudding, then surely there's nothing better than hearing what some of our clients have to say about working with us.

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Researching Vitality members to maximise engagement

Read how we worked with Vitality to research their existing members in order to understand the opportunities to improve their engagement and overall customer experience.

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User research project for Adur & Worthing Councils

We carried out a user research project for Adur & Worthing Councils, where we completed two rounds of user testing during the design and build process to help shape the final website deliverable.

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Audience insight project for Myeloma UK

We carried out a research project with people living with myeloma, their carers and healthcare professionals to understand their current experiences, behaviours, and attitudes towards the Myeloma UK website.

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New headless CMS website for Ultimate Finance

Read how we designed and built a new website combining a headless WordPress installation with Gatsby and React technology to improve site speed and user experience.

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Digital transformation strategy for the RSPCA

Read how our digital consultants successfully implemented a digital transformation strategy and digital marketing transformation workstream for the RSPCA.

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Audience-focused website optimisation

We completed an in-depth audience-led discovery project to understand how the Open University Business Development Team website needed to be optimised, incorporating quantitative conversion and content analysis, search intent, and user testing to identify areas of improvement.

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Donation funnel increase for UK charity

We completed an in-depth discovery process, incorporating quantitative conversion and content analysis, search intent, and user testing to identify areas of improvement for Diabetes UK.

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Understanding audience journeys

We partnered with the Health Foundation to help them understand their audiences better

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CRO and A/B testing wins for eCommerce website

Read how we delivered an impressive ROI of 216% and a 32% revenue uplift for our client Marshalls with their Marshalls Seeds website through conversion optimisation work.

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New web build and complex SEO migration

Design, build and implementation of a complex multi-site SEO migration.

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Digital marketing strategy creation

Read how we created a three-year digital marketing strategy and roadmap aligned to the charity’s goals around acquisition, engagement, donations and brand awareness.

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Google Ad Grants funding optimisation

Learn how we helped Rainbow Trust with getting the most from their Google Grants funding and general assistance with digital marketing.

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Improved conversion through user journey optimisation

Personalising and optimising the student application process for The Open University

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Website build and digital strategy

Building a website and digital strategy from the ground up for leading London estate agents Kinleigh, Folkard & Hayward

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Transformational CRO paywall test

Implementing a transformational paywall CRO test for Mind Tools and their audience of 28,000,000 subscribers.

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Our services include

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Our blog

Five ways to improve your education CRO programme

08 Aug 2022

Written by
Luke Hay

Meet Lace Rogers our brilliant new Head of Analytics and Data

20 Jul 2022

Written by
Lee Colbran

How to set up a GA4 BigQuery export

01 Jul 2022

Written by
Lace Rogers

Conducting User Research with older people

23 Jun 2022

Written by
Charlotte Parker

Meet Sophie Medland, our fantastic new Senior Account Manager

13 Jun 2022

Written by
Lee Colbran

Meet Calvin Bishop our terrific new Senior Project Manager

10 Jun 2022

Written by
Lee Colbran

8 Ways to increase customer retention online using data and psychology

31 May 2022

Written by
Stephen Courtney

How Behavioural Science helps Charities Increase Online Donations

11 May 2022

Written by
Stephen Courtney

Meet Dean Knill, our super new Recruitment Services Resourcer

22 Apr 2022

Written by
Lee Colbran

The Importance of UX Design

20 Apr 2022

Written by
Charlotte Parker

Customer experience discovery

Our award-winning approach to customer experience (CX) discovery is all about uncovering how the experiences of your customers affect your performance across all of your channels.

Our CX discovery process captures your expectations and then challenges them against the real-life experiences of your customers. It uncovers the stages of your customers’ journeys where they are faced with moments of despair or delight and identifies the solutions to help you transform their experience.