Content Marketing

Our approach to content marketing provides a unique insight into what your customers want, how they look for it, and how you can meet their needs.


Content marketing that's driven by customer experience

Billions of pieces of content are produced every day, much of it without a real understanding of what people are actually looking for.

At the heart of every content marketing plan should be the customers you’re trying to reach. Like a game of show and tell, their wants, needs and experiences tell you exactly the types of content to create, for what purpose, and when.

So we start at the beginning, with the customer. Piecing together our content plan with our eyes wide open from the word go.   Because ultimately, if you don’t give your audience what they want, they’ll find another brand who can.  And that’s no fun at all.   


We use empathy mapping to plot your customers' needs against their journey and experiences. By seeing the world through your customers' eyes we often challenge the expectations of where you should prioritise your content efforts. 


We complete a full audit of your on and off-site content using a mix of quantitative, qualitative and heuristic research that uncovers the ‘what’ along with the ‘why’ and provides audience-focused, insight-rich results to fuel our content strategy. 


The insights from our audience research and audit give us a thorough understanding of your audience and your content strengths, and opportunities, in responding to them. When you get the first two stages of the process right, translating them into a content strategy should be simple and painless. 

Our Content Marketing services

Content Audit

A content audit is designed to identify what is and isn’t working for your audience and is the first step towards an audience-focused content strategy.

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Content Strategy

Your content strategy is your go-to guidebook for future content creation, based on the needs of your audience and how you can meet them.

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