Web maintenance
Our specialist web maintenance team keeps you up and running 24/7
Your website is the primary gateway to your users. Our specialist team ensures your website is 'always on' and ready to serve their needs.
Long-term partnerships to build your business
At Fresh Egg, we're all about long-term partnerships, sharing the value of our experience, working as a collective and providing worry-free web maintenance. We like to think we're quite good at what we do, hence why we've been looking after some of our clients' websites for over 15 years.
Our clients
We provide ad-hoc or retained maintenance support offering
- EventHow high-performing organisations build websites that evolveTalk to us about your needs
Rapid task turnaround
Our team of designers and developers will work through your critical tasks inline with your roadmap and web development backlog.
Sign up - Case study29%sales boost for Agria after website transformationWork with us
Agreed task completion
We work with our clients on a number of agreed tasks, completing them in monthly sprints. With the help of a comprehensive, continually reviewed, roadmap, we ensure the website is always being driven forward.
Read case study - EventHow to create best-in-class digital experiencesLearn more about how we work with you
Dedicated team member support
Technical team members and project managers work collaboratively with our clients to discuss tasks and projects prior to commencing work. No Fresh Egg expert is off-limits and you'll have direct access to discuss workstreams and tasks with dedicated team members.
Sign up - Case study70%Speed boost for Ultimate Finance with headless CMSAsk about our QA process
First-class QA processes
From brief to delivery, we have a wealth of experience in upgrading websites. We utilise a robust DevOps process that allows our team to safely build, stage, test and deploy website upgrades efficiently and effectively without disturbing the live web environment.
Read case study - Case studyTropical Sky modernises digital experience at scaleMeet our development team
Client-centric teams
Consisting of front and backend web developers and creative designers, our team is a high calibre collective of experts who become a natural extension of your team, helping you achieve your web development goals.
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Talk to us about your website maintenance challenges
Key benefits of partnering with us
Rapid response to live bugs
The team are on hand to give rapid support for bugs that require immediate attention.
24/7 health monitoring
Our technical teams monitor our client websites 365 days of the year. Our client teams are alerted to issues as they happen and apply fixes with minimum disruption.
Efficient deployment process and release notes
Each release is planned and delivered via a robust deployment plan and backed-up by release notes that provide an audit of changes and upgrades over time.
Dedicated project manager
Each client who has web maintenance with Fresh Egg has a dedicated project manager who is there to support and guide progress.
Dedicated lead developer
Supporting your dedicated project manager, we ensure every maintenance client has a dedicated lead developer who is on hand to support you with improving the website.
Collaborative and transparent task management boards
We utilise both Trello and Slack to keep communication open between our client and Fresh Egg teams. This level of transparency allows both parties to monitor progress of tasks and ask questions directly to technical team members as they work through agreed tasks.
Industry leading monitoring tools
Across the business, we utilise an abundance of industry leading tools to keep our client accounts running 24/7, we invest heavily is this area to ensure our clients' websites are running optimally at all times.
Support for in-house teams
We are here to support your internal teams. We know how design and development tasks quickly escalate. We help busy in-house teams work through roadmaps. We are happy to assist in short-term bursts, with specific projects or in an ongoing basis where in-house capacity is squeezed.
Accelerating measurable impact
How we helped Tropical Sky with a complex multi-site web build using a contracted project team
Luxury tour operator Tropical Sky contacted Fresh Egg to help complete a complicated rebuild of the groups websites that were behind schedule for launch. Learn how we quickly integrated a contracted team and managed the project to deliver ahead of schedule.
Talk to us about our web maintenance services
Our A/B testing team can give you the power of experimentation, turning your ideas into proven opportunities. Tell us about your project and we will set up a strategy call with one of our CRO team.
Frequently asked questions
What is website maintenance?
We define website maintenance as working through an extensive roadmap of improvements to continually improve the digital offering while ensuring optimal user experience for website visitors 24/7.
Why is website maintenance important?
Regardless of size, it is crucial for organisations to keep business critical web properties operating flawlessly. We support our clients with comprehensive maintenance, keeping on top of continual site improvements, fixing any errors as they surface, and utilising our knowledge to suggest innovations in line with your goals.
What web platforms do Fresh Egg support?
We are .NET specialists, predominantly building and maintaining .NET websites, using our proprietary codebase as well as Kentico and Umbraco. We also support WordPress websites.
How much does website maintenance cost per month?
To ensure there is the adequate time each month, we recommend a minimum monthly spend of £2,500. This allows our technical and client delivery teams to work on key tasks and deliver progress on an on-going basis and for you to see tangible progress each month.
