Onboarding
In month one to three, we’re likely to need more input from you while we get to know your business and define our strategy and approach.
Working with us
We do our best work in partnership with clients and can be flexible in our approach and the tools we use. Each account and project runs slightly differently but, together, we will create a process that supports your digital success.
What you can expect
- Our work centres on customer experience and our client service is no different. Whether your organisation is big or small, we hope to become an extension of your team with a real understanding of your business, audience and operations. A close working relationship is really important to us. We're always at the other end of a phone or email and are happy to work with other third parties or contractors to help you achieve your goals. We also regularly work on-site at clients' offices to provide momentum and executional support.
Ways of working
We work with you to agree the level of communication and the channels we use but you can expect:
Ongoing communications
Our team will contact you via phone, email, and Trello. We also regularly use MS Project, TeamGantt, Jira, Slack, and more and are happy to work with your existing tools (as agreed).
Regular calls and meetings
We will schedule review and planning sessions with you, including kick-off calls, workshops, delivery, and debrief meetings as required. On our side, we will also hold daily 'stand-ups', weekly huddles and project closure reviews to refine activity and ensure cross-disciplinary alignment.
Regular status and impact reports
We will keep you updated on ongoing work and results. This is bespoke to each client but may be written status reports, PowerPoint presentations or data dashboards.
Agreed deadlines, milestones and budgets
Your account director or project manager will work on your behalf to ensure we meet agreed feedback and delivery dates and maintain effective budget control. They will highlight any dependencies and requirements, secure time with the relevant technical specialists, and monitor ongoing scheduling with the support of our dedicated resourcing team.
What our clients say about working with us
"Having worked with Fresh Egg for over five years, it’s been a brilliant relationship. Not only do they always display professionalism, competence, expertise, it’s a lot of fun as well. They’re always there to pick up the phone, they’re always there to handle a problem, nothing is ever too much and it’s been a really, really positive experience."
Adam Taylor, John Lewis Finance
"One of the great things about working with Fresh Egg is that they don’t just specialise in one thing so you have access to a huge amount of knowledge... it’s basically extending our digital team."
Kate Phelps, Rainbow Trust
"It’s rare to come across a business that understands your way of working and adapts their way of working to fit in with how you do things in your culture. I feel like Fresh Egg are part of our team. They’re not an external agency to me at all."
Chris Hammond, Helly Hansen
Our latest work
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£2.6m uplift for Ageas
We helped Ageas drive +£2.6m annual incremental revenue through a single A/B experiment.
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New website doubles primary conversion rate
Headless rebuild of kfh.co.uk doubles primary conversion rate and increases Google crawl by 462%.
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We increased revenue-per-visitor by 24%
We increased revenue for Wineware using website personalisation, geolocation and cart abandonment emails.
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$2.5m uplift for Aardy.com
Through our 'Performance Guarantee' offering, we helped drive a huge +$2.5m annual incremental revenue for Aardy in one test, exceeding the target by +173%.
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70% site speed improvement with Headless WordPress
We rebuilt the asset-based lender's website on a headless Content Management System (CMS) and improved site speed by 70%
Find out more about Fresh Egg
Do you have a challenge we can help with?
Let's have a chat about it! Call us on 01903 337 580