Onboarding
In month one to three, we’re likely to need more input from you while we get to know your business and define our strategy and approach.
We do our best work in partnership with clients and can be flexible in our approach and the tools we use. Each account and project runs slightly differently but, together, we will create a process that supports your digital success.
We work with you to agree the level of communication and the channels we use but you can expect:
In month one to three, we’re likely to need more input from you while we get to know your business and define our strategy and approach.
Our team will contact you via phone, email, and Trello. We also regularly use MS Project, TeamGantt, Jira, Slack, and more and are happy to work with your existing tools (as agreed).
We will schedule review and planning sessions with you, including kick-off calls, workshops, delivery, and debrief meetings as required. On our side, we will also hold daily 'stand-ups', weekly huddles and project closure reviews to refine activity and ensure cross-disciplinary alignment.
We will keep you updated on ongoing work and results. This is bespoke to each client but may be written status reports, PowerPoint presentations or data dashboards.
Your account director or project manager will work on your behalf to ensure we meet agreed feedback and delivery dates and maintain effective budget control. They will highlight any dependencies and requirements, secure time with the relevant technical specialists, and monitor ongoing scheduling with the support of our dedicated resourcing team.
"Having worked with Fresh Egg for over five years, it’s been a brilliant relationship. Not only do they always display professionalism, competence, expertise, it’s a lot of fun as well. They’re always there to pick up the phone, they’re always there to handle a problem, nothing is ever too much and it’s been a really, really positive experience."
Adam Taylor, John Lewis Finance
"One of the great things about working with Fresh Egg is that they don’t just specialise in one thing so you have access to a huge amount of knowledge... it’s basically extending our digital team."
Kate Phelps, Rainbow Trust
"It’s rare to come across a business that understands your way of working and adapts their way of working to fit in with how you do things in your culture. I feel like Fresh Egg are part of our team. They’re not an external agency to me at all."
Chris Hammond, Helly Hansen
Let's have a chat about it! Call us on 01903 337 580